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IMPORTANTES OFFRES D'EMPLOI
Ci-dessous la liste des postes à pourvoir (IDT Global):
POSITIONS DANS LE CALL CENTER:
- Account Managers (McAfee) - German, French, Finnish, Italian, Dutch, English, Polish, Danish, Russian and Turkish) Work in Jerusalem, Tel Aviv, or Be'er Sheva! - NEW
- Team Leaders (McAfee) - Work in Tel Aviv, or Be'er Sheva! NEW
- Technical Pre-Sales Support (McAfee) French/German - NEW
- Trainer (McAfee) - NEW
- French/German Technical Support Agents (NETGEAR) - NEW
POSITIONS GENERALES DANS IDT:
- French Trainer (IDT Training Department)
- HelpDesk Supervisor/Manager (CNS)
INFORMATIONS DÉTAILLÉES AU SUJET DES POSTES :
Account Managers (McAfee)
German, French, Finnish, Italian, Dutch, English, Polish, Danish, Russian and Turkish (McAfee)
Job description:
Carry out outbound calls to new potential customers (medium-sized businesses) on behalf of McAfee, a leading company specializing in anti-virus software, and call existing customers for the renewal of existing McAfee products and licenses.
Responsibilities include ongoing management of accounts of medium-sized businesses in the US and Europe.
Requirements:
- Mother-tongue speaker of one of the above languages
- Basic English (training is in English)
- Excellent communication skills
- Dynamic and motivated personality
- Team Player
- Sales experience – a plus
- Proficient computer skills
Hours: M-TH, 09:00-18:00, F: 08:30-12:30
Location: Jerusalem, Tel Aviv or Be’er Sheva (training in Jerusalem)
Team Leaders (McAfee)
Job description:
Coach and manage a team of agents who will be carrying out outbound calls to new potential customers (medium-sized businesses) on behalf of McAfee, a leading company specializing in anti-virus software, and calling existing customers for the renewal of existing McAfee products and licenses.
Responsible for team performance as well as for handling customer escalations.
Requirements:
- Strong leadership skills (experience a plus)
- Prior sales experience
- Mother-tongue European language, fluent English
- Great interpersonal skills
- Proficient computer skills
Location: Be'er Sheva or Tel Aviv
Hours: M-TH, 09:00-18:00, F: 08:30-12:30
Trainer (McAfee)
Job description:
Train new and current agents on the McAfee project in all IDT sites (Jerusalem, Tel Aviv, and Be’er Sheva).
Work with team and one-on-one with agents to improve performance.
Requirements:
- Strong sales orientation
- Teaching/training experience– a plus
- Excellent communication skills (verbal and written)
- Dynamic, self-motivated and team player
- Organized with good time management skills
- Mother-tongue level English, other European languages – a plus
- Computer savvy - Proficient in Excel and Powerpoint
- Ability to travel between Jerusalem, Tel Aviv, and Be’er Sheva
Hours: M-Th, 9:00-18:00, F, 8:30-12:30
French/German Technical Support Agents (NETGEAR)
Job description:
NETGEAR, a prestigious company that specializes in networking solutions is hiring tech/non-tech support agents.
Agents will provide tech support to customers on NETGEAR wireless home products.
Requirements:
- Mother-tongue German and/or French
- Basic English – a must (training is in English)
- Polite with good phone manner
- Customer service orientation
- Great computer skills
- Technical background/orientation - a plus
Location: Work available in Jerusalem and/or Tel Aviv
Hours: M-F, 10:00-19:00
Technical Pre-Sales Support (McAfee)
Job description:
Assist McAfee telesales staff during the sales process.
Conference in sales calls and resolve inquiries in all technical aspects related to McAfee’s security solutions and customers’ network setup.
Requirements:
- BS in Electrical engineering, computer science or equivalent degree
- Network infrastructure, installation, and configuration experience
- Knowledge of Anti-virus products
- Previous helpdesk experience – a plus
- Team Player, Dynamic, and organized
- Good communication skills
- Mother-tongue French, German, Dutch, Spanish or other European language + Fluent English
Location: Jerusalem
Hours: M-TH, 09:00-18:00, F: 08:30-12:30
French Trainer (IDT Training Department)
Job description:
Help train new and current agents on sales and customer service projects.
Work with teams and one-on-one with agents to improve performance.
Requirements:
- Excellent communication skills (verbal and written); strong public speaker
- Sales experience or teaching/training experience– a plus
- Friendly, honest, professional and self-motivated
- Independent and able to work well under stress
- Fluent French and English (speaking/reading/writing)
- Computer savvy - Proficient in Excel and Powerpoint
Hours: Must be able to be flexible with shift, days, evenings and overnights, depending on training needs.
HelpDesk Supervisor/Manager (CNS)
Job description:
Supervise the HelpDesk Support team. Provide first and second-level telephony, desktop and LAN support in a Windows domain, Active directory, Citrix/thin client, and Windows XP environment. Ensure that SLA's are met. Provide guidance to the first and second level support teams and help troubleshoot and resolve all issues escalated to second level. The position requires a hands-on approach to solving issues.
Requirements:
- Minimum of 2 years of HelpDesk/Systems Support and one year HelpDesk management experience in a dynamic large scale Windows-based environment
- A+ Certification and/or MCSE and/or Computers/Telecommunications degree
- Excellent working knowledge of Windows 2000/2003 Server and XP Professional
- Experience with TCP/IP, DHCP, DNS services
- Experience in administering Desktop Management system such as SMS or Altiris
- Experience with HelpDesk Ticketing systems
- Excellent management, communication, and customer service skills
- English at mother tongue level; fluent Hebrew (additional European language - a plus)
Hours: Rotating shifts (days, evenings and overnights) – some travel within Israel required
Bonnes conditions de travail, salaire motivant (fixe élevé + bonus)
Envoyez vos CV (en anglais) à :
Tel. 052-3964290
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